Interactive Learning Activity
5.1 Learning Outcomes:
Explain the trade-offs associated with richness, control, and constraints when choosing a communication channel.
Apply principles for writing effective emails.
Explain how to handle emotion effectively in online communications.
Describe strategies for effective instant messaging in the workplace.
Describe strategies for managing digital message overload.
Explain principles for effective phone conversations and videoconferences.
5.2 Action Required:
Chapter 7 in BUSINESS COMMUNICATION: Developing Leaders for a Networked World, Peter Cardon, 4th Edition McGraw-Hill Education
Watch the short videos at the following link:
8 Email Etiquette Tips – How to Write Better Emails at Work – YouTube
5.3 Test your Knowledge (Question):
Chapter 7, you learn about the principle of creating an effective email. Write a sample email following the principle that you have learned.
5.4 Instructions
Answer the question in the test your knowledge section.